Cancellation & Refund Policy

We value your trust and strive to offer a smooth and transparent cancellation and refund process. Please read our policy carefully before making a purchase.

1. Order Cancellation

✅ Cancellation by Customer:

You can cancel your order within 24 hours of placing it or before it is shipped, whichever is earlier.
To cancel, please email us at [your support email] with your Order ID and reason for cancellation.
If the order has already been processed or shipped, it cannot be cancelled.

❌ Cancellation by Us:

We reserve the right to cancel an order in case of:
- Invalid payment or failed transaction
- Product unavailability
- Suspicious or fraudulent activity

In such cases, a full refund will be initiated.

2. Refund Policy

🔁 Refund Eligibility:

Physical Products: Refunds are only issued for:
- Damaged or defective items (with proof)
- Items not received
Digital Products/Online Services: Refunds are not applicable once access or download is granted, except in case of technical failure or duplicate payment.

🔄 Mode of Refund:

Refunds for payments made via Razorpay will be processed back to the original payment method (credit/debit card, UPI, wallet, etc.).
Refunds typically take 5-7 business days to reflect in your account.

3. Non-Refundable Situations

Change of mind after delivery
Incorrect address provided by the customer
Product used or damaged after delivery (without valid reason)
Delay in delivery caused by courier company or external circumstances

4. How to Request a Refund

To request a refund, please contact us at [your support email or contact form] with:

Your Order ID
Reason for refund
Supporting evidence (photos, screenshots, etc., if applicable)

5. Contact Us

If you have any questions about cancellations or refunds, feel free to reach out:

📧 Email: [Nityanandpatelji@gmail.com]
📞 Phone/WhatsApp: [9340373299]

Note: All payments are processed securely via Razorpay, which ensures buyer protection through verified payment processing.